· 5 Weeks of specialized training in Mumbai, India with a focus on Business Intelligence, Business Objects Web Intelligence, and Business Objects Data Services. · Extensive Data Services development for a multi-billion dollar soft drink distributor · Independently designed and executed several small to medium scale projects utilizing Data Services as the primary ETL tool with sources including from SAP ECC, Teradata, SQL Server, and pushing data to targets such as SAP BW and SQL Server. · Familiar with front end reporting solutions BOBJ, SAP BW, and Microsoft SSRS
· Manage team of interns in order to fully analyze, gather requirements, and document business and functional software requirements across multiple departments for various applications · Participate in team meetings to further analyze potential clientsâ business processes and solution requirements · Coordinate with developers, management, and team members to generate cost estimates and timelines for assigned project leads · Opportunity tracking and documentation using customer relationship management software, SugarCRM · Experience facilitating agile project management techniques training and implementation · Evaluate current internal practices and processes in order to offer innovative approaches for improvement · Construct creative deliverables for team members, managers, and directors in order to propose potential solutions at staff meetings, training, or information sessions
· Manage, train, and advise multiple student teams to assist local businesses by analyzing current business practices and providing solutions in IT, Accounting, Marketing, and Fundraising · Contact local businesses and form strategic alliances with organizations seeking complimentary goals · Serve as client liaison throughout all project life cycles to provide quality deliverables
· Wide-scale computer imaging and maintenance · Remote desktop support and imaging via Altiris Solutions · Campus-wide application implementation and testing · Generation of usage reports and usage of application metering to assist in cost reduction · Technical support for individuals such as the CIO, Directors and other prominent staff · Nominated for Student Employee of the Year out of 5000 student employees · Anti-Virus Consultant, Lead Student · Customer support via face-to-face interaction with students, faculty and staff · Focused on virus and spyware removal · Managed up to 10 student consultants at once · Maintained minimal computer functionality of the 700 computers in the building
· Customer support via telephone with end users and business owners · Primarily focused on troubleshooting local network connectivity issues · Instructed users on proper computer usage, maintenance and safety · Received professional training in internet connectivity, email support, and employee-customer interaction
Management Information Systems
Concentration: Business, Technology
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